On-site Technical Services
Servicing areas: Buffalo, Rochester, and Syracuse Regions of New York
Tier 1: Basic Technical Support – $60 – $80 Per Hour
- Component Replacement: Simple tasks like swapping keyboards, mice, monitors, or batteries in devices.
- Equipment Refreshes: Assisting in the physical replacement of outdated equipment with new models, including setting up and configuring basic functionalities.
- Peripheral Setup: Installing and configuring peripheral devices such as printers, scanners, and external storage devices.
- Software Installation: Basic software installations and updates as per the client’s SOP.
- Physical Cleaning and Maintenance: Providing routine cleaning of hardware to ensure longevity and optimal performance.
Tier 2: Intermediate Technical Support – $90 – $120 Per Hour
- Troubleshooting & Repairs: Diagnosing and fixing common hardware issues.
- Documentation Analysis: Ability to read and understand technical documentation for troubleshooting.
- Network Support: Basic network troubleshooting, including Wi-Fi and router configurations.
- Software Configuration: Advanced software setup requiring custom configurations.
- Preventive Maintenance: Regular checks to prevent issues, following a maintenance schedule.
Tier 3: Advanced Technical Solutions – $130 – $200 Per Hour
- Network Engineering: Designing and managing complex networks, including upgrades and integration.
- Firmware Upgrades: Critical updates on network equipment for security and efficiency.
- Advanced Diagnostics: Using sophisticated tools for complex issue troubleshooting.
- Project Management: Overseeing IT projects, including migrations and major updates.
- Security Solutions: Advanced security measures, including firewalls and cybersecurity protocols.
Tailored Services – Custom Price
- Custom Solutions: Tailoring services to meet specific project requirements and SOPs.
- Scalable Support: Scaling services based on workload for appropriate support levels.
- Consultancy and Advisory: Expert technology investment and strategy advice.
- On-Going Maintenance: Custom maintenance plans tailored to business needs.