Augmented Technical Services

Component Replacement: Simple tasks like swapping keyboards, mice, monitors, or batteries in devices.
Equipment Refreshes: Assisting in the physical replacement of outdated equipment with new models, including setting up and configuring basic functionalities.
Peripheral Setup: Installing and configuring peripheral devices such as printers, scanners, and external storage devices.
Software Installation: Basic software installations and updates as per the client’s SOP.
Physical Cleaning and Maintenance: Providing routine cleaning of hardware to ensure longevity and optimal performance.

Troubleshooting & Repairs: Diagnosing and fixing common hardware issues.
Documentation Analysis: Ability to read and understand technical documentation for troubleshooting.
Network Support: Basic network troubleshooting, including Wi-Fi and router configurations.
Software Configuration: Advanced software setup requiring custom configurations.
Preventive Maintenance: Regular checks to prevent issues, following a maintenance schedule.

Network Engineering: Designing and managing complex networks, including upgrades and integration.
Firmware Upgrades: Critical updates on network equipment for security and efficiency.
Advanced Diagnostics: Using sophisticated tools for complex issue troubleshooting.
Project Management: Overseeing IT projects, including migrations and major updates.
Security Solutions: Advanced security measures, including firewalls and cybersecurity protocols.

Custom Solutions: Tailoring services to meet specific project requirements and SOPs.
Scalable Support: Scaling services based on workload for appropriate support levels.
Consultancy and Advisory: Expert technology investment and strategy advice.
On-Going Maintenance: Custom maintenance plans tailored to business needs.